TERMS OF SERVICE (2021.08.30)

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TERMS AND CONDITIONS

(including marketing consent)

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ARTICLE 1. PURPOSE

This terms of service has a purpose of defining the rights, obligations, responsibilities, and other necessary matters between the company and members about using all game services and related network, website, and other service (hereinafter referred to as "the service" provided by IKINA GAMES (hereinafter referred to as "the company")

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ARTICLE 2. DEFINITION

① The terms used in this Terms and Conditions are defined as below.

1. The term "User" means the one who enters into the contract of use according to this Terms and Conditions, and use the service provided by the company.

2. The term "Temporary User" means the member who uses service with guest log-ins, or have not linked account information with external accounts, nor authorized.

3. The term "Member" refers to the one using services including user and temporary user, according to the contents of both paragraph 1 and 2 in this article.

4. The term "Mobile Device" means the devices that can download contents or use after installation through network, including phones, PDA, and tablets.

5. The term "Account Information" collectively refers to all information provided to the company from the member including the member's user number, external account information, device information, nickname, profile picture, friend list etc., game usage information (character information, item, level etc.), and payment information.

6. The term "Contents" means any paid or free elements (game and network services, application, game money, item, etc.), digitally produced by the company related to provision of services for use in mobile devices.

7. The term "Payment" refers to any payment via the recognized payment company to purchase or use contents in the service.

8. The term "Open Market" refers to an electronic commercial environment built into the installed application that can pay on mobile device.

9. The term "Affiliated Service" refers to individual or collective service provided by the company in partnership with other mobile platform service providers that are available on mobile devices using subscription information, profile pictures, etc. of affiliated mobile platforms.

10. The term "Payment Company" refers to the company that provides electronic payment methods available in the open market, such as credit cards and mobile phone payments.

11. The term "Application" means any program downloaded, installed and used through a mobile device to use the service provided by the company.

12. The term "Game Service" refers to a game played by the member on mobile device and accompanying service provided by the company.

② The terms used in this Terms and Conditions, except paragraph 1 in this article, shall be governed by relevant laws and service policies, and those not prescribed shall be governed by general commercial practice.

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ARTICLE 3. PROVISION OF COMPANY INFO

The company shall display the following matters within the game service for the member to recognize. However, privacy policy and Terms and Conditions can be viewed by member through the linked screen.

1. Name of the business and representative

2. Place of business address (including address where member's complaints can be handled)

3. Phone number, e-mail address

4. Business registration number

5. Telecommunication sales business report number

6. Privacy policy

7. Terms of service

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 ARTICLE 4. EFFECT AND MODIFICATION OF TERMS AND CONDITIONS

① The company will post this Terms and Conditions within the game service or on its connection screen so that members can notice. In this case, important contents such as service suspension, subscription withdrawal, refund, contract termination, company's disclaimer, etc. shall be clearly displayed in bold, colored, signed, etc. or handled in a separate linked screen so that members can notice easier.

② If the company revises the Terms and Conditions, it shall specify the date of application, the details of the revision, and the reasons for the revision, and post it on the game service or its linked screen at least 7 days before the effective date. However, if the change is a disadvantage to the member or a significant change, it shall be notified in the same manner as in the text by 30 days before the effective date, and notified to the member by the method under Article 28 (1). In this case, the contents before and after the revision are clearly compared and displayed for members to understand.

③ If the company revises the Terms and Conditions, the member's consent to the application of the revised Terms and Conditions is confirmed after the announcement of the revised Terms and Conditions. The company also announces or notifies that if the member does not agree or reject the revised Terms and Conditions, it may be considered to have agreed to the revised Terms and Conditions, and if the member does not express their intention to reject by the effective date of these terms. If the member disagrees with the Terms and Conditions of the amendment, the company or the member may terminate the contract of use in service.

④ The company will take measures to enable the member to inquire and respond to the contents of this Terms and Conditions with the company.

⑤ The company may amend these terms to the extent that it does not violate related laws such as the Consumer Protection Act in E-Commerce, the Regulation of Terms, the Game Industry Promotion Act, the Information and Communication Network Use Promotion and Information Protection Act, etc.

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ARTICLE 5. ENTERING AND APPLICATION TO CONTRACT OF USE

① The contract of use is concluded by one who wants to be a member (hereinafter referred to as "applicant") agreeing to the contents of this Terms and Conditions, applying for service use, and the company accepts the application.

② The company accepts the application of the applicant as in default. However, the company may refuse to accept any of the following applications.

1. If applied falsely stated or the requirement is not me.

2. If applied in an unusual or indirect manner in a country where the company does not provide the service, or has not decided to provide the service.

3. If applied for the purpose of conducting acts prohibited by the current legislation, such as the Game Industry Promotion Act.

4. If applied for the purpose of hindering the well-being and order of society, the good customs, or the benefits of the company.

5. If applied for an unauthorized purpose

6. If applied with intentions to use the service for the purpose of pursuing profit.

7. If applied through mobile devices, programs, etc. that are restricted the use of services by the company.

8. Other cases where consent is deemed inappropriate for reasons equivalent to each subparagraph.

③ In any of the following cases, the company may withhold its consent until it is resolved.

1. If company's facility can't afford to get the equipments, support for a certain mobile devices, or manage technical difficulties.

2. If there is technical difficulties, such as a failure of a service or payment method.

3. If it is deemed difficult to accept the application for other reasons equivalent to above subparagraphs.

④ Once a member has completed the process of consenting to the Terms and Conditions or the information required to use the service, the company will immediately make the service available if there is nothing to withhold or deny consent. However, if the matters under paragraph 2 are confirmed afterwards, the use of the contract may be restricted or terminated in accordance with the provisions of this Terms and Conditions.

⑤ The company may provide temporary membership functions for game services for the convenience of users. During the use of the temporary member function, account information may be deleted or records may not be checked, and the account information of the game service used through the temporary member function may not be linked or transferred later. In this case, the company does not guarantee the recovery of the account information and is not liable for compensation or damages. However, this is not the case in the case of intentional or gross negligence of the company.

1. If there has been a change in mobile device

2. If there has been a modification or initialization in mobile device

3. If all or part of the contents, such as the application, is deleted from mobile device

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ARTICLE 6. RULES OUTSIDE THE TERMS AND CONDITIONS

Matters not prescribed in this Terms and Conditions and interpretations of this Terms and Conditions shall be governed by relevant laws or commercial practices such as the Consumer Protection Act, the Regulation of Terms and Conditions, the Game Industry Promotion Act, the Information and Communication Network Use Promotion and Information Protection Act, etc.

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ARTICLE 7. OPERATION POLICY

① Matters necessary for applying the Terms and Conditions and matters delegated by the Terms and Conditions may be determined by the game service operation policy (hereinafter referred to as the "operation policy").

② The company posts the contents of the operation policy within the game service or on the connection screen thereof so that the members can know the contents of the operation policy.

③ When revising the operation policy, the procedure will follow Article 4 (2). However, if the revised contents fall under any of the following subparagraphs, it shall be notified in advance by the method of paragraph 2.

1. In the case of revising matters delegated by specifying the scope of the Terms and Conditions

2. Where matters not related to the rights and obligations of members are amended

3. Where the contents of the operation policy are not fundamentally different from those prescribed in the Terms and Conditions and are amended to the extent that the member can predict

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ARTICLE 8. PROTECTION AND USE OF PERSONAL INFORMATION

① The company will protect members' personal information as prescribed by relevant laws and regulations, and the protection and use of personal information is in accordance with the relevant laws and the company's personal information processing policy. However, the company's GDPR does not apply to linked services other than those provided by the company.

② Depending on the type of the service, information introducing oneself, such as nicknames, character pictures, and status information that are not related to the personal information of members, may be disclosed.

③ The company does not provide the member's personal information to others without their consent, except at the request of the relevant state agency, etc. under the relevant laws and regulations.

④ The company is not responsible for damages caused by personal information or leaked account information due to reasons attributable to the member.

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ARTICLE 9. COMPANY OBLIGATION

① The company will comply with the exercise of rights and obligations prescribed in the relevant laws and regulations and this Terms and Conditions.

② The company shall have a security system to protect personal information (including credit information) so that members can use the service safely, and shall disclose and comply with the personal information processing policy. The company shall not disclose or provide any member's personal information to any third party except as provided in this Terms and Conditions and the Personal Information Processing Policy.

③ If a facility fails or data is lost or damaged during the improvement work to provide continuous and stable services, the company will do its best to repair or repair it without delay unless there are unavoidable reasons such as natural disasters, emergencies, or defects that cannot be solved.

④ The company will separately post available devices and minimum technical specifications necessary for use on the website so that users can use the service smoothly. However, the technical specifications change periodically, and the service may not be available or problems may arise depending on the user's service use environment.
 

ARTICLE 10. MEMBER OBLIGATION

① A member shall not engage in any of the following acts in connection with the use of services provided by the company.

1. The act of stating false information or using another person's information when applying for use or changing member information

2. The act suspected of acquiring, using, selling, giving, transferring, or attempting game information (ID, character, item, game money, etc.) through services or abnormal methods not provided by the company

3. The act of pretending to be an employee or operator of the company, or of posting or sending an e-mail by stealing the name of another person, pretending to be another person, or falsely specifying a relationship with another person

4. The act of purchasing contents by stealing another person's credit card, wired/wireless phone, bank account, etc., and the illegal use of other members' IDs and passwords

5. The act of collecting, storing, posting, or disseminating personal information of other members without permission

6. The act of unhealthy use of services such as gambling, exchanging or publishing obscene and vulgar information, or linking (link) pornographic sites, or transmitting or distributing pictures or videos to others that cause shame, disgust, or fear

7. The act of using services for purposes other than their original purpose, such as for profit, sales, advertising, publicity, political activities, and election campaigns, without permission

8. The act of unauthorized reproduction, distribution, promotion, or commercial use of the information obtained by using bugs in the company's services

9. The act of deceiving others to gain, and the act of causing damage to others in connection with the use of the company's services

10. Infringement of the intellectual property rights or portrait rights of the company or another person, defaming or damaging the reputation of another person

11. Intentionally transmitting, posting, distributing, or using information (computer programs) or viruses, computer codes, files, programs, etc. designed to interfere with or destroy normal operation of computer software, hardware, or telecommunications equipment that is prohibited from being transmitted or posted by law

12. Impersonating the company by changing applications, adding and inserting other programs into applications, hacking and reverse design of servers, leaking or changing source code or application data, building a separate server, or arbitrarily changing or stealing parts of the website

13. The act of using, disseminating, or attempting software, applications, etc. falling under subparagraphs 11, 12.

14. Acts such as paying for money, etc. and requesting others to proceed with the game (fostering of proxy, etc.)

15. Other acts in violation of the relevant statutes, good customs, and other acts contrary to social norms

② The member shall be responsible for the management of the member's account and mobile devices, and shall not be allowed to be used by others. The company is not responsible for any damage caused by poor management of mobile devices or consenting to use them.

③ The member shall set up and manage security measures such as payment password functions to prevent illegal payments from being made in each open market. The company is not responsible for damages caused by the carelessness of the member.

④ The company may determine the specific details of the following acts, and the member shall follow them.

1. Member's account name, character name, guild name, and other names used in the game

2. Chatting contents and rules

3. How to use the service, such as bulletin boards

4. Other necessary matters, such as affiliated service policies

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ARTICLE 11. SERVICE PROVISION

① The company shall immediately make the service available to members who have completed the use contract in accordance with the provisions of Article 5. However, for some services, it can start on a specified date according to the company's needs.

② In providing services to members, the company may provide other additional services, including those provided in this Terms and Conditions.

③ The company can differentiate the use by classifying the member's grade and dividing the usage time, number of use, and scope of the service provided.

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ARTICLE 12. SERVICE USAGE

① The game service is provided for a fixed time according to the company's business policy. The company will guide the service delivery time in a manner appropriate to the game service or notice. If there is no indication or notice, it is based on 24-hour delivery.

② Notwithstanding paragraph 1, the company may suspend all or part of the services in any of the following cases. In this case, the company announces the reason and duration of the suspension in advance on the initial screen of the game application or in the game service. However, if there are unavoidable circumstances that cannot be announced in advance, it can be announced afterwards.

1. If necessary for system operation, such as regular system inspection, server expansion and replacement, network instability, etc.

2. If impossible to provide normal services due to a power outage, failure of service facilities, runaway use of services, repair or inspection of facilities by key telecommunication business operators, etc.

3. If a situation is beyond the company's control, such as a war, accident, natural disaster, or equivalent national emergency

③ The company provides services using a dedicated application or network for mobile devices. Members can download and install the application or use the network to use the service for free or for a fee.

④ Paid contents can be used after paying the fee specified in the service. In case of downloading application or using the service over the network, there may additional charges set by the mobile carrier signed up for.

⑤ The downloaded or installed applications and network services are provided as suitable elements for the mobile devices or carrier, and may not be able to be used if the mobile device is changed, renumbered, or roaming abroad. In this case, the company is not responsible.

⑥ For downloaded and installed applications or services that are used over the network, background work may proceed. At this time, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for such matters.

⑦ Notwithstanding paragraph 1, if the provision of services is prohibited or restricted by relevant laws and regulations, the company may not be responsible for such matters.

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ARTICLE 13. AFFILIATED SERVICES

① Affiliated service is a service that can be used with other members who use other mobile platforms.

② Before using the service, members must agree to the provision and use of personal information necessary to provide the service, including the personal profile of the mobile platform. If not agreed, there may be restrictions on the use of the service.

③ The company can provide a number of services through affiliated services. If a member who subscribes to several services wants to cancel the use of the service, they must apply for cancellation (withdrawal of members) for each service they subscribed to.

④ Affiliated services are provided using the membership information of the service, so if a member loses their membership or leaves each affiliated service, the service may not be provided normally.

⑤ If the installed application is deleted, there may be case where an account information is deleted, so please check it in advance before delete.

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ARTICLE 14. COMMUNITY SERVICE

① Community service refers to services such as bulletin boards provided by the company so that many users can freely exchange their opinions and promote friendship.

② The member can use community services by linking affiliated service accounts or by other means provided by the company.

③ When a member subscribes to a community service, the member's information may be disclosed to the management team for smooth service operation.

④ If the community service is provided in conjunction with the affiliated service, the community service may not be provided normally when a member loses their membership or cancels the affiliated service.

⑤ The company may include matters necessary for the protection of the rights and interests of its members and the provision of sound community services in its operational policies or set them as separate policies, and the members are obligated to comply with them. The company notifies the members by posting within the service or community service or by providing a connection screen so that the contents of the operation policy or separate policy can be known to the members.

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ARTICLE 15. CHANGE OR SUSPENSION OF SERVICE

① The company may make changes to the services in accordance with operational or technical requirements for smooth service delivery and shall notify the within the service prior to the change. However, if it is inevitable to make a change, such as fixing bugs and errors or emergency updates, or if it does not fall under a serious change, it can be notified afterwards.

② The company may suspend all services if it is difficult to continue the service due to serious management reasons such as the abolition of business due to business transfer, division, merger, etc., the expiration of game provision contracts, and significant deterioration of service profits. In such cases, the suspension date, reason for suspension, compensation conditions, etc. shall be announced on the initial screen of the game service or its connection screen by 30 days before the suspension date, and the member shall be notified by the method of Article 28 (1).

③ In the case of paragraph 2, contents not been used or had a separate period of use among the contents provided through paid payment, shall be refunded in accordance with Article 25 (3).

　

ARTICLE 16. COLLECTION OF PERSONAL INFORMATION

① The company may store and store the contents of chat between members (including communication contents such as notes, whispering, etc. between users in the service), and this information is kept only by the company. The company may access this information only for dispute settlement, civil complaint handling, or maintenance of game order among its members, and only if the third party is authorized by law.

② When the company or a third party reads information such as chatting pursuant to paragraph 1, the company notifies the member of the reason and scope of the reading in advance. However, if it is necessary to inspect this information in connection with the investigation, processing, and confirmation of prohibited acts pursuant to Article 10 (1), it may be notified afterwards.

③ The company may collect and utilize the member's mobile device information (set-up, specification, operating system version, subscription carrier information, etc.) excluding the member's personal information for smooth and stable operation and quality improvement of services.

④ The company may request additional information from members for the purpose of improving services and introducing services to members. The member may accept or reject this request, and if the company makes this request, the member shall also be notified that he may reject this request.

　

ARTICLE 17. DELIVER ADVERTISEMENTS

① The company may post advertisements within the service in connection with the operating the service. In addition, only members who agree to receive it can receive advertising information by e-mail, text service (LMS/SMS), push notification, etc. In this case, the member may refuse to receive it at any time, and the company does not send advertising information when the member refuses.

② Advertisements or services provided by others through banners or links within the services provided by the company may be connected.

③ When connected to advertisements or services provided by others pursuant to paragraph 2, the service provided in the area is not the service area of the company, so the company does not guarantee reliability, stability, etc., and the company is not responsible for any damage to its members. However, this is not the case if the company does not take measures to facilitate the occurrence of damage or prevent damage intentionally or by gross negligence.

　

ARTICLE 18. COPYRIGHTS

① Copyrights and other intellectual property rights to all contents in the services produced by the company belong to the company.

② The member shall not use information attributable to intellectual property rights to the company or provider for profit or use by means of reproduction or transmission without the prior consent of the company or provider. (Including editing, publication, performance, distribution, broadcasting, and writing secondary works. Same as below)

③ The member shall allow the company to use the following methods and conditions for communication, images, sounds, and all materials and information (hereinafter referred to as "User Contents") including dialogue text uploaded or transmitted by the member or other user through the Service. (Including direct contents such as characters, images, sound sources, etc. and indirect contents such as service-related information.)

1. Use of the user's contents, alteration of the editing format, and other modifications (available in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, secondary work creation, etc., and there is no restriction on the period and region of use)

2. No sale, rent, or transfer user content for the purpose of transaction without the prior consent of the user who created the user contents

④ The company does not use user contents that is not expressed in the service or is not related to the service (referring to posts that are not substantially related to in-game content, such as posts on general bulletin boards, etc.) without the explicit consent of the member, and the member may delete such user content at any time, The right and responsibility for the work rests with the member himself.

⑤ If the company deems that a post in a service posted or registered by a member falls under a prohibited act under Article 10 (1), it may delete or move it without prior notice or refuse to register it.

⑥ The member whose legal interests infringed by information posted on bulletin boards operated by the company may request the company to delete the information or publish rebuttal. In this case, the company will promptly take the necessary action and notify the applicant.

⑦ This section is valid while the company operates the service and will continue to apply after membership withdrawal.

　

ARTICLE 19. USING CONTENTS

① Contents paid through payment within the service is attributed to the member's account information and can be used on the mobile device logged in with that account. However, temporary users can only use it on devices that downloaded or installed the application.

② The period of use of the contents provided through paid payment shall be subject to the period of use if specified separately at the time of purchase. However, if the service is suspended pursuant to Article 15 (2), the period of use of the contents without a fixed period shall be until the date of suspension of the service announced at the time of the service suspension notice.

③ In the case of exchange for other contents in the service or content consumed when using the content (hereinafter referred to as "game goods"), it may be provided through paid payment or free of charge depending on the use of the service. Game goods are preferentially used when used through paid payments. However, this is not the case if the service specifies a separate priority for use.

　

ARTICLE 20. RESTRICTION IN USE OF SERVICE

① A member shall not violate the member's obligations under Article 10, and in the event of such an act, the company may restrict the use of the member's service, delete related information (writing, photos, videos, etc.) and other measures. The reasons and procedures for violating the specific obligations of members where restrictions on use are imposed shall be determined by the operation policy of individual games pursuant to Article 21 (1).

1. Restrictions on some rights: Restrictions on certain rights, such as chat restrictions and game information initialization for a certain period of time

2. Restriction on the use of characters: Restriction on the use of member characters for a certain period of time or permanently

3. Restriction on the use of accounts: Restriction on the use of member accounts for a certain period of time or permanently

4. Restriction on the use of members: Restriction on the use of game services by members for a certain period of time or permanently

② If the restriction of use under paragraph 1 is justified, the company shall not compensate for the damage suffered by the member due to the restriction of use.

③ The company may suspend the use of the services for the account until the investigation into any of the following issues has been completed.

1. If there is a legitimate report received about an account being hacked or stolen

2. If suspected of being an illegal act such as illegal program user, workplace, etc.

3. If it is necessary to take provisional measures for the use of services due to other reasons falling under each of the above subparagraphs

④ After the investigation under paragraph 3 is completed, when contents provided through paid payment, the member's usage time shall be extended by the suspended time or compensated with the equivalent contents. However, this is not the case if the member falls under the reasons referred to in each subparagraph of paragraph 3.

　

ARTICLE 21. RESTRICTION IN USE AND REASON AND PROCEDURE TO OBJECTION

① The company determines the specific reasons and procedures for restricting the use under Article 20 (1) as an operating policy in consideration of various circumstances such as the contents, degree, number of violations, and results.

② When the company implements restrictive measures for use under Article 20 (1), it shall notify the member of the following matters in advance and notify them within the service. However, if it is unavoidable, it can be notified afterwards.

1. Reason for restriction of use

2. Type and duration of use restriction

3. Method of filing an objection to the restriction of use

③ When a member wishes to object the company's restriction on use, they shall submit an objection to the company by writing, electronic document, etc. within 15 days from the date of notification.

④ Within 15 days from the date of receipt of the objection under paragraph 3, the company shall respond to the reasons for the member's objection in writing or electronic documents, and take measures accordingly. However, if it is difficult to answer within 15 days, the company notifies the member of the reason and processing schedule.

　

ARTICLE 22. PAYMENT TERMS

① The imposition and payment of the purchase price for contents are based on policies or methods determined by mobile carriers or open market operators. In addition, the limits for each payment method may be granted or adjusted in accordance with the policies set by the company, open market operator, payment company, or government policy.

② In the case of paying the purchase price of contents in foreign currency, the actual amount charged may be different from the price indicated in the store of the service due to exchange rates and fees.

　

ARTICLE 23. SUBSCRIPTION WITHDRAWAL

① The member who signed a contract with the company regarding the purchase of contents may withdraw their subscription within 7 days of the last purchase contract date and the availability date of the contents without any additional fees or penalties.

② The member shall not withdraw their subscription under paragraph 1 against the will of the company in any of the following cases. However, in the case of a purchase contract consisting of discrete content, this shall not apply to the remaining parts of the additive content that do not fall under any of the following subparagraphs.

1. Contents used or applied immediately upon purchase.

2. Contents in which additional benefits are used when offered.

3. If there has been an act of opening to the contents where that can be viewed as a use or whose utility is determined at the time of opening.

4. If additional benefits have already been used or some of them have been used and cannot be recovered from "services" sold in batches.

5. Where paid contents, such as gifts and events, are provided without payment during the process of using the "service".

③ In accordance with the provisions of paragraph 2, the company clearly displays the contents that cannot be withdrawn, and provides trial products (permitting temporary use, providing experience, etc.) or providing information on the contents so that the members' right to withdraw their subscription is not hindered. If the company fails to take such measures, the member may withdraw the subscription despite the reasons for restriction on the withdrawal of the subscription under each subparagraph of paragraph 2.

④ Notwithstanding paragraphs 1 and 2, if the contents of paid content purchased by a member are different from the contents of the display or advertisement or are implemented differently from the contract, the member may withdraw the subscription within three months from the date of purchase or availability.

⑤ If a member withdraws a subscription, the company can check the purchase details through an open market operator. In addition, the company may contact the member through the information provided by the member to confirm the legitimate reason for his withdrawal, and may require additional proof.

⑥ If the subscription withdrawal is made in accordance with the provisions of paragraphs 1~4, the company will retrieve the paid contents of the member without delay and refund the payment within three business days. In this case, if the company delays the refund, the delayed interest calculated by multiplying the interest rate prescribed in Article 18 (2) of the Enforcement Decree of the same Act shall be paid for the delay period.

⑦ If a minor enters into a contents purchase contract on a mobile device, the company notifies the minor themselves or the legal representative may cancel the contract without the consent of the legal representative, and if the minor enters into a purchase contract without the consent of the legal representative, the minor or legal representative may cancel the contract to the company. However, it cannot be canceled if a minor purchases content with property permitted by the legal representative to dispose of it, or if the minor tricks that they themselves are an adult or has the consent of the legal representative by deception.

⑧ Whether the contractor who purchased contents is a minor is determined based on the mobile device in which the payment has been made, the payment executor information, and the name of the payment method. The company may also request the submission of documents to prove that it is a minor and a legal representative to verify that it is a legitimate cancellation.

　

ARTICLE 24. REFUND OF OVERPAYMENT

① In the event of overpayment, the company will refund the overpaid amount to the member. However, if the overpayment occurs due to the negligence of the member without the company's intention or negligence, the actual cost of the refund shall be claimed to the member within reasonable scope.

② Payment is based on the payment method provided by the open market operator, and if an overcharge occurs during the payment process, a refund must be requested from the company or the open market operator. However, depending on the policy and system of the open market operator, the company may request the open market operator to implement the necessary refund procedure.

③ Communication fee (call charges, data charges, etc.) arising from downloading applications or using network services may be excluded from the refund.

④ Refunds are made according to the refund policy of the open market operator or company, depending on the type of operating system of the mobile device using the service.

⑤ Contents obtained free of charge while using the service without paying through paid payment, or provided free of charge by the company through internal or external partnership events are excluded from the refund.

⑥ The company may contact the member through the information provided by the member to process the refund of the overpayment and may request the provision of the necessary information. The company will issue a refund within three business days from the date of receipt of the information required for the refund from the member.

　

ARTICLE 25. TERMINATION OF SERVICE

① If a member wants to terminate the contract, the member can use the menu in the service or apply for withdrawal through the customer center, and all of the member's game information (score, character, item, game money, etc.) will be deleted and cannot be recovered. Deleting the application or termination of the connection with the affiliated service is not recognized as termination of the contract.

② The company may terminate the service for a considerable period of time, or terminate the contract of use in the event of serious reasons for not maintaining this Terms and Conditions, such as members' actions prohibited by this Terms and Conditions and their operational policies.

③ Refunds and damages under paragraphs 1 and 2 shall be handled in accordance with the Guidelines for the Protection of Contents Users.

④ The company may terminate the use contract and take measures such as destroying the personal information of members who have not used the company's services for one year continuously from the latest service use date. In this case, the member will be notified of the fact that measures such as termination of the contract or destruction of personal information will be taken 30 days before the date of action, and the personal information to be destroyed.

⑤ The company may terminate the contract after notice to the user if the user violates the user's obligations set in this Terms and Conditions. However, if a user causes damage to the company due to violation of the current law or intentional or serious negligence, the contract of use may be terminated without prior notice.

⑥ If the company terminates the contract of use, the company notifies the user of the following matters in letter, e-mail, or by equivalent method. However, this is not the case if the company does not have a separate contact information that can be notified to the user.

  a. Reason for termination

  b. Date of termination

　

ARTICLE 26. COMPENSATION

① The company or member is responsible for compensating the other party for damages in violation of this Terms and Conditions. However, this is not the case if there is no intention or negligence.

② In providing individual services to members under a partnership agreement with an individual service provider, the individual service provider is responsible for the damage caused by the service provider after the member agrees to the individual service Terms and Conditions.

　

ARTICLE 27. EXEMPTIONS FOR THE COMPANY

① The company is not be responsible for the provision of service if it is unable to provide service due to nature disasters or equivalent forces.

② The company is not responsible for damages caused by repair, replacement, regular inspection, construction, etc. of service facilities. However, this is not the case in the case of intentional or negligence of the company.

③ The company is not responsible for any error of service use due to the intentional or negligence of the member. However, this is not the case if the member has an unavoidable or a justifiable reason.

④ The company is not responsible for the reliability, accuracy, etc. of information or data posted by the member related to the service unless there is intentional or serious negligence.

⑤ The company is not responsible to intervene in transactions or disputes with other members or others related to the service, and is not responsible for any damages resulting from such transactions.

⑥ The company is not responsible for any damages incurred to the member related to the use of the free service. However, this is not the case in the case of intentional or gross negligence of the company.

⑦ The company is not be responsible for any loss or not getting benefit as much as expected of the member using the service.

⑧ The company is not responsible for the loss of the member's game information (exp, grade, item, game money, etc.). However, this is not the case in the case of intentional or negligence of the company.

⑨ The company is not responsible for third-party payments caused by the member not managing the password setting function of the mobile device or the password setting function provided by the open market. However, this is not the case in the case of intentional or negligence of the company.

⑩ The company shall not be responsible for any or all features of the contents being unavailable due to changes in mobile devices, mobile phone numbers, OS upgrades and changes, overseas roaming, or mobile carrier changes. However, this is not the case in case of intentional or negligence of the company.

⑪ If a member deletes contents or account information provided by the company, the company is not responsible for it. However, this is not the case in case of intentional or negligence of the company.

⑫ The company shall not be liable for damages caused by the use of the service by the temporary member. However, this is not the case in case of intentional or negligence of the company.

　

ARTICLE 28. NOTICE TO MEMBER

① The company can notify to an individual member by the member's e-mail address, e-note, mailing within the service, LMS/SMS.

② The company can notify to all member by posting within game service for longer than 7 days, or presenting a pop-up screen under paragraph 1.

　

ARTICLE 29. JURISDICTION AND GOVERNING LAW

① This Terms and Conditions are governed by and interpreted in the laws of the Republic of Korea. If a lawsuit is filed due to a dispute between the company and its members, the court and procedures will be followed in accordance with prescribed by law.

　

ARTICLE 30. RESOLUTION FOR COMPLAINTS AND DISPUTES OF MEMBER

① The company will guide how to present the opinions or complaints within game service or related connection screen in consideration of the convenience of the member. The company operates dedicated personnel to handle the member's opinions and complaints.

② The company shall expedite any comments or complaints made by the member within a reasonable period of time if they are objectively deemed justified. However, if the process takes a long period, the company announce the reason and schedule in the game service, or notify in accordance with Article 28 (1).

③ In the event of a dispute between the company and the member and mediation by a third dispute mediation agency, the company may prove the measures taken to the member, such as restriction of use, and follow the mediation of the agency.

Addendum

• Announcement Date: 2021. 06. 30

• Effective Date: 2021. 08. 30

Enclosure. IKINA GAMES OPERATION POLICY AND CRITERIA FOR RESTRICTION OF USE